You’ll find below the answers to the most frequent questions we get. However, if you cannot find the information you are looking for, feel free to contact us to ask your question.
How do I design my own knitwear?
Designing your own knitwear is just question of few clicks.
Firstly, in order to make things easier, we offer you basic patterns you will be able to personalise through our customising page.
Then, you can pick your colours and, depending on the item, you may add a bubble, a bow or a flower to make it your own.
Finally, you order it and one of our knitters will be delighted to make your creation come true.
How can I pay ?
We accept most credit/debit cards to pay online as well as payment through Paypal.
How long does it take to get my order ?
For a customised item, we usually get it ready to dispatch in 2 weeks, to which you need to add the delivery time. So, you will receive your creation on your doorstep in 2 to 4 weeks according to how far away you live from our dear old Ireland and the delivery option you selected.
The items we already have in stock will be sent within 48 hours. So again, you should to consider the postal transit time, which can take up to 2 weeks, depending on your location and the chosen delivery option.
More information is available in the Delivery & Returns policy.
What type of yarn is used to make my knitwear ?
For all of our products, we use high-quality 100% merino wool yarns, spun in a traditional woollen mill situated in county Donegal, Ireland. This very soft natural fibre has the advantages of being breathable and reactive to changes in body temperature. It keeps you warm in cold weather and helps you to cool down when it is hot by absorbing the perspiration and releasing it in the air.
How do I take care of my knitwear ?
Merino wool being naturally antibacterial, odour and stain-resistant, it is actually easy to look after your knitwear. It requires less washing than cotton or synthetic fibres.
However, do hand wash it ONLY.
- Put the product in soapy water or a special gentle detergent for wool, but do not soak it too long to avoid shrinkage. 5 minutes are enough.
- Do use a soft cloth and soap or a mild detergent to take care of any stains. Carefully dab the stained area, do not rub!
- Rinse gently with warm water to get the soap out.
- Do not wring it out nor twist it! Gently squeeze it to get the water out or lay it out on a towel and roll your knitwear in it so that the towel absorbs the water.
- Dry your knitwear on a flat surface, preferably on a dry towel.
How is my knitwear made ?
All our products are handmade in Ireland by our team of knitters and our crocheter, and using 100% Merino wool spun in Ireland as well. They make them at home, at their own path. We do not use knitting machines.
Every order of a customised item becomes a pattern, which is then forwarded to one of our knitters, dedicated to make it according to your choice and preference.
What if I am not happy with the product I received?
We are proud of our products and it is essential that our customers remain fully satisfied with them. However, if for some reason, you are not happy with the item you received, please return it within 14 days of receipt along with your invoice to the following address:
Me Granny Rocks, Ballyteige, Ruan, ENNIS Co. Clare, Ireland.
In order to get entirely refunded, the product must be returned in its original condition. Unfortunately, we will not be able to reimburse the postage fees.
Why is it expensive ?
Our products are not mass-produced, or made in low-cost countries!
They are all handmade in Ireland, using high-quality Irish wool. Each piece of knitwear is unique.
The products are priced according to the quantity of yarn and the time necessary, as well as the customisation features required.
How can I join your team of knitters ?
If you are interested in joining our team of knitters, please provide us with your contact details by filling the form included here. We will get back to you if we are in need of additional knitters, otherwise, we will keep your details to contact you later on.