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Delivery & returns

1. Delivery charges

We ship our products anywhere in the world from Ireland, using An Post. We are happy to offer you many options to make sure we can meet your needs.

  • Standard post: worldwide airmail delivery
  • Registered post: tracking number and delivery confirmation
  • Express post International, only for countries where available: faster delivery, tracking number and delivery confirmation

1.1 Delivery in Ireland

For delivery in Ireland, we charge the following flat rates per order:

  • Standard post: €5.50
  • Registered post: €8.50

However, a discounted rate will apply if you order a small and light item only, such as a Fleadh Head or a headband.

  • Standard post: €2.00
  • Registered post: €7.50

The standard transit time is 1 working day.

1.2 Delivery in Europe

For delivery in Europe, the rates per order are:

  • Standard post: €7.00
  • Registered post: €13.00
  • Express post International: €13.00, only available for Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland & the United Kingdom

Again, a discounted rate will apply if you order a small product only, such as a Fleadh Head or a headband.

  • Standard post: €3.00
  • Registered post: €8.50

The standard transit time is 2-5 working days for standard and registered post, and 2 days for express post.

1.3 Delivery in the other countries

For delivery in any other part of the world, we charge:

  • Registered post: €13.00 or €8.50 if you order a small product
  • Express post International: €15.00, only available for Australia, Canada, Israel, New Zealand, Singapore, and the United States of America.

The standard transit time is 5-9 working days for standard and registered post, and 4-6 days for express post.

However, we are delighted to offer Free Delivery Worldwide

on all orders over €150.00!

Please note that Me Granny Rocks is not and cannot be held responsible for any country specific custom taxes or duties. So, make sure you are aware of these charges when you make your purchase.

2. Delivery times

2.1 Customisable products

Due to the multitude combinations of colours and options possible we do not have any stock. Thus, every order of a customised item becomes a pattern. It is then forwarded to one of our knitters or crocheters dedicated to make it come true accordingly. It takes usually 2 weeks to get your unique knitwear to be ready to dispatch, to which the postal transit time must be added.

So, the delivery time is approximately:

  • 2 weeks within Ireland
  • 2 to 3 weeks for International shipments to Europe
  • 3 to 4 weeks for International shipments to the other countries.

2.2 Other products

For orders including ready-made products, wool balls, we will endeavour to dispatch the items, already in stock within 48 hours. Should a product be unfortunately not in stock or deliverable within this delay, you will be notified by us as soon as possible.

3. Returns

We are proud of our products and it is essential to us that our customers remain fully satisfied with them. However, if for some reason, you are not happy with the item you receive, please return it within 14 days of receipt along with your invoice to the following address:
Me Granny Rocks
Ballyteige
Ruan
Ennis
Co. Clare
IRELAND

In order to get entirely refunded, the product must be returned in its original condition. Unfortunately, we will not be able to reimburse the return postage fees.